FREQUENTLY ASKED QUESTION - AUTOSTAR NAVAN

You can book by calling us, messaging us on WhatsApp or using the contact form on our website. Tell us your vehicle registration and what you need help with, and we'll arrange a suitable booking.
No. Just tell us what you've noticed — warning lights, noises, vibrations, starting problems or anything else that doesn't seem right. We can inspect and diagnose the vehicle for you.
We'll confirm the work you've booked the vehicle in for and any symptoms or concerns you've mentioned. The vehicle is then passed to our workshop for inspection, servicing, diagnostics or repair.

Please arrange this with us beforehand. We'll let you know when the vehicle can be dropped off and where to leave the keys.
You are welcome to contact or visit us, but workshop availability can vary. We recommend booking in advance to make sure we can accommodate your vehicle.

It depends on the work required. Routine servicing and smaller repairs can often be completed the same day, while diagnostics, major repairs or jobs requiring special-order parts may take longer. We'll give you a better indication once we've assessed the vehicle.
Not always. Some repairs can be estimated in advance, but faults often need to be inspected or diagnosed first. We'll explain what we've found and provide an estimate before carrying out additional work.
If we discover additional work that wasn't originally agreed, we'll contact you before proceeding where additional authorisation is required.

Diagnostic work is chargeable. The cost depends on the type of fault and the time required to investigate it. A diagnostic scan alone may not identify the cause of a problem, so further testing can sometimes be necessary.
Some intermittent or complex faults require additional testing. We'll let you know what we've found so far and discuss the next step with you before continuing.

Yes. We can source the parts required for your repair or service through our automotive parts suppliers.
Depending on the vehicle and repair, we can source suitable OEM or quality aftermarket components. Where different options are available, we can discuss them with you.
Please speak to us before purchasing or bringing your own parts. Customer-supplied parts are accepted only by prior agreement and may have different warranty conditions.

Diagnostic work is chargeable. The cost depends on the type of fault and the time required to investigate it. A diagnostic scan alone may not identify the cause of a problem, so further testing can sometimes be necessary.
Warranty coverage depends on the work carried out and the parts fitted. Parts supplied and fitted by us are covered in accordance with the applicable supplier/manufacturer warranty and our terms. If you experience a problem following a repair, contact us as soon as possible so we can inspect the vehicle.
Contact us first and give us the opportunity to inspect the vehicle. We'll determine whether the issue relates to the work previously carried out and advise you on the next step.

Can't find what you're looking for? Give us a call or send us a Whatsapp messageand we'll be happy to help.